Refund policy
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REFUND AND RETURNS POLICY
Simby — simbybags.com Last updated: June 2026
This Refund and Returns Policy governs all product returns and refunds for purchases made through this website. By completing a purchase, you acknowledge that you have read, understood, and accepted the terms described herein. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law in your jurisdiction.
1. Standard Return Window
You have 30 days from the date of delivery to request a return. To be eligible, the product must be unused, in its original condition, with all original tags attached, in its original packaging, and accompanied by proof of purchase.
2. 90-Day Satisfaction Guarantee
In addition to the standard return window, we offer a 90-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase for any reason, you may request a return under this guarantee. All requests are subject to review and must meet reasonable conditions of use and preservation.
3. How to Request a Return
All return requests must be initiated by contacting us at info.simby@gmail.com before sending any product back. Once your request is received, we will assess your case and, if approved, provide instructions for returning the item. Returns sent without prior authorization will not be accepted.
The return shipping address will be provided at the time of authorization.
4. Return Shipping Costs
Unless the return is due to a manufacturing defect, damage caused during transit, or an incorrect item being sent, return shipping costs are the sole responsibility of the customer. In the cases listed above, Simby will cover reasonable return shipping costs.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives defective, damaged, or does not match what you ordered, contact us immediately at info.simby@gmail.com so we can assess the situation and provide an appropriate resolution.
6. Non-Returnable Items
The following items are not eligible for return:
- Products purchased on sale or as part of a clearance promotion
- Gift cards
- Personalized or custom-made products
- Used personal care items
- Hazardous materials, flammable liquids, or gases
7. Exchanges
We do not process direct exchanges. If you wish to obtain a different item, please request a return for the original product in accordance with this policy and place a new order separately.
8. EU Right of Withdrawal
If your order was delivered to a country within the European Union, you have the right to withdraw from the contract within 14 days of delivery without providing any reason. The product must be returned unused, with original tags and packaging, and accompanied by proof of purchase.
9. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info.simby@gmail.com.
10. Contact
For any questions regarding this policy, please contact us at:
Simby Email: info.simby@gmail.com 1209 Mountain RD PL NE, Albuquerque, NM 87110 Phone: +1 505 5375947